Another wonderful batch of customer surveys is in! Seven customers shared feedback on their moves between October 14 and 21, and six of the seven gave us a perfect 10 for how likely they are to recommend Boerman Moving & Storage (the seventh gave us an 8). All seven rated their sales rep and move coordinator “Extremely helpful,” and all seven called our crews “extremely efficient, courteous and cooperative.”
👏 A huge shout-out to Charles, Anthony, Joseph H, David, Kolby M, Brandon J and Victor T! Denise Rossberg, who moved from Elgin to Bradley, wrote: “All the movers were extremely friendly & helpful! All our furniture & boxes went exactly where we told them to go.” She added that they did it all “very respectfully & with smiling faces,” and that “Jina was amazing with scheduling our move out & move in which was an hour & a half away!”
👏 Trevor, you made an impression! Valerie Perry said Trevor “stood out right from the beginning and remained courteous, friendly and efficient even when plans changed and changes were needed,” and that “Melinda was also very efficient and easy to work with.”
👏 Thank you to Ivan, Juan L and Juan G, who Belinda Tures said “were very accommodating” and “did an excellent Job.” She also shared that “Trevor and Melinda were always available to answer my questions.”
👏 More kind words: Ronna Smith-Zahner (crew Nick K, Jorge O and Juan G) praised the “Very efficient, quality work, communication skills.” Karen Vanella (crew Miguel C, Ronnie, Juan L, Juan G, Ivan F, Iksan G and Alberto) said “Everybody was professional & kind.” Mike Sackett said “Everyone was very polite and helpful,” and Joseph Strebel described his move as “Prompt, efficient and cooperative.”
By the numbers: 6 of 7 customers rated us a 10 for likelihood to recommend (the other gave us an 8). All 3 customers who used our packing crew were “Extremely Satisfied.” Furniture handling: 6 “Extremely satisfied” and 1 “Mostly satisfied.” Pricing: 5 “About right,” 1 “Somewhat too low” and 1 “Somewhat too high.” And 5 of the 7 customers came to us through a realtor referral.
Opportunities: Two customers found moving blankets left behind after their moves, so let’s make a final sweep of every room, including basements and corners, part of every job. One customer was “Mostly satisfied” with furniture handling, and one felt our prices were somewhat high. Both are great reminders to take extra care with every piece and to walk customers through the value of everything that’s included.
You can read all seven surveys here: October 2026 surveys
Thank you all for the care and hard work you bring to every move. Our customers notice, and so do I!
