We received another batch of customer surveys, and I wanted to pass along some of the feedback.
The biggest theme this time was simple: customers noticed the care you put into their moves.
Several customers mentioned how professional, friendly, and courteous our crews were. One customer specifically thanked the crew for working hard on a really hot day while still taking great care to protect their furniture and walls. Another shared how much they appreciated the team’s flexibility when they wanted items moved around after arriving at their new home. A few customers summed up their experience by saying the process was easy from beginning to end.
A special shoutout to Ty and Melinda, who were recognized by name for their excellent customer service, professionalism, and willingness to answer questions throughout the move.
I also noticed something else in these surveys: a lot of our business continues to come from referrals and past customers. That’s a direct result of the experience you create every day.
Thank you all for the hard work and for continuing to represent Boerman so well. It’s appreciated, and our customers definitely notice.
Have a great rest of your week!
