A quick survey recap before we head into the weekend…This week’s feedback had a theme: professionalism and teamwork.
Customers described crews as professional, efficient, careful, friendly, and well-managed. One customer said their crew was “Excellent. 100%.” Another said their move was handled “unbelievably well,” and another shared that from the first phone call through move-in, the entire team helped make the process as smooth as possible.
A few shoutouts this week:
👏 Arturo and his team received multiple mentions by name
👏 Melinda and Frank were recognized for being super helpful
👏 Several customers specifically mentioned how well the crews worked together and communicated throughout the move
A couple reminders from the feedback:
✔️ Introduce yourselves when arriving
✔️ Keep customers informed, especially when plans change
✔️ Do one final sweep for blankets, wardrobes, labels, and miscellaneous items before leaving
Overall, another strong batch of surveys and a lot of positive comments about the experience you all are creating.
Thank you for everything you do. Have a great weekend!!
