Our first October surveys are in! We have three perfect 10s in this group, 6 of 7 customers called our movers “extremely efficient, courteous and cooperative,” and 6 of 7 said our pricing was “about right.” Realtors are sending their clients our way, too: 4 of these 7 customers came to us through a realtor.
👏 A big shoutout to Daniel and Jose! “Daniel & Jose were courteous, helpful and hardworking. Their assistance with unloading vendor vehicles made a difference and helped everything run smoothly. We are truly grateful for their time and support!”
👏 Juan L, Juan G, Ivan F and Iksan G also got some love. The Munsons said, “Everyone worked in a very professional manner,” and called their crew leader “very professional and respectful.”
👏 Mary McMahon said of her crew, “They were incredible,” and gave us a 10. And JoAnn Shields described Arturo, Francisco R and Eduardo as “efficient and courteous.”
This batch also has some real opportunities. One customer had a tough experience: one crew member did very little work, and a 9-hour move ran more than 13 hours and wasn’t completely finished. The customer told us our sales rep and management are aware and a resolution was reached, and even this customer called our sales rep, management and two crew members “outstanding.” It’s a reminder that every person on the crew shapes the customer’s experience.
A few other things to keep in mind: one customer reported a missing piece of pottery, one crew didn’t introduce themselves at the start of the job, and a couple of customers felt our coordination and sales communication could have been more helpful. Careful handling, a friendly hello and clear communication make all the difference.
Want to read every survey in full? You can find them all here in Google Drive.
Thank you to everyone who continues to take great care of our customers and represent Boerman so well!
